Refund policy

Taqwa Islamic Store

At Taqwa Islamic Store, customer satisfaction is very important to us. We only offer refunds or replacements in the following cases:

If the product is faulty or damaged upon delivery.

If the wrong item was sent.

Refunds are not provided for “change of mind” orders.

You must inform us within 7 days of delivery.
The product must be unused, in original packaging, and in resellable condition.
Refunds will be issued via Bank Transfer, Easypaisa, or JazzCash within 7 working days after we receive and inspect the returned item.

If you wish to return a product that is not faulty, you may do so under the following conditions:

Return shipping charges will be paid by the customer.

A 25% restocking fee plus a fixed Rs. 200 handling fee will be deducted from your refund.

Refund amount = Amount Paid – (25% Restocking Fee + Rs. 200).

The customer is responsible for safely shipping the product back to our warehouse (address will be provided after return request approval).

Damaged or incomplete items will not be eligible for refund.

Any warranty will be considered void if the product shows signs of water damage, misuse, or tampering.

For any return or refund requests, please contact our support team:
📱 WhatsApp: +92 336 9190143
📧 Email: support@info.taqwaislamicstore.com